Frequently Asked Questions
Do I have to tell you the exact number of children when I book?
No, an estimate will do.
Just tell us the final numbers when you pay your balance the week before.
Can I bring additional items to put in the party bags?
Yes, that’s fine, just hand over the additional items to your host when you arrive.
Can I set up a tab for drinks/food etc?
Yes, however you will need to deposit your card at reception for the duration of the open
Do I need to give you the names of the children in advance?
No, but we will email a Party Guest sheet to you with your booking and you can bring it on the day.
Alternatively, we can collect names as they arrive.
Alternatively, we can collect names as they arrive.
Is there a height or age limit applicable to children attending the party?
There is a height limit. 4’9” / 1.45m for playing on the equipment.
Children over this height are only able to join the party tea.
For Health & Safety and insurance reasons we can not allow a child who is over 4’9” / 1.45m but under 18 to enter the equipment.
Children over this height are only able to join the party tea.
For Health & Safety and insurance reasons we can not allow a child who is over 4’9” / 1.45m but under 18 to enter the equipment.
Can my older child come along to supervise his/her brother or sister?
f they are are under 4’9” / 1.45m then yes.
Normal entry fees will apply for them if they're not invited to the party.
Normal entry fees will apply for them if they're not invited to the party.
Can the parents enter the equipment?
Yes, but only to supervise young children
For Health & safety reasons they must not actively play.
For Health & safety reasons they must not actively play.
Can we play party games?
We have found that children would rather enjoy our excellent soft play facilities than play party games, therefore we do not offer party games as part of our Silver or Gold weekday or weekend party packages.
Do I need to arrive early?
No, we have prepared everything for you
Unless you are the first party of the day your tables may be occupied by the proceeding party - you should arrive no more than 5 minutes before your party is due to start.
Unless you are the first party of the day your tables may be occupied by the proceeding party - you should arrive no more than 5 minutes before your party is due to start.
Do you provide a cake and candles?
No, but you can bring your own and we will cut your cake for you, wrap and put it into the party bags.
Can I bring food & drink for my adult guests?
No, only food & drink purchased in The Jungle can be consumed on the premises
I have a child with a food allergy – can you cater for them?
Although we will always do our best to cater for children with special requirements, to ensure their safety we prefer for the parent of the child with the allergy to bring in appropriate food or to be available before the party to speak to our Catering Manager.
I have children who are vegetarians – can you cater for them?
Yes, just let us know how many of the children are vegetarian and we will ensure they are not served meat products.
Why do the children have to wear socks?
Children must wear socks to avoid passing or contracting foot infections and to ensure that they do not get friction burns from the slides or ropes.
It might be a good idea to bring a few spare pairs with you for children whose parents have forgotten to bring their own.
Alternatively, we sell socks at reception priced at £1 per pair.
It might be a good idea to bring a few spare pairs with you for children whose parents have forgotten to bring their own.
Alternatively, we sell socks at reception priced at £1 per pair.
Will any part of The Jungle be exclusive for our party?
Unless you book an exclusive hire party, only the reserved tables and the party room are exclusive to your party.
How many reserved tables are there?
We will reserve at least 4 tables - each party room has its own VIP seating area so your guests are seated together.
If you need additional tables then we will do our best to accommodate you
If you need additional tables then we will do our best to accommodate you
Can I give the host a tip?
Yes, however although they may have made your party special, our policy is to distribute 100% of the tips amongst all our team.
We feel this is the best way to reward everyone who contributed to your whole experience at The Jungle. ie the cleaners, the chefs, the reception team/party booker etc.
We feel this is the best way to reward everyone who contributed to your whole experience at The Jungle. ie the cleaners, the chefs, the reception team/party booker etc.
Are there any parking restrictions/limits?
The car park is managed by our landlords and is limited to 3 hours.
We cannot help with any tickets received for over staying the limit.
The car park has a limited amount of disabled spaces
We cannot help with any tickets received for over staying the limit.
The car park has a limited amount of disabled spaces
What is your refund policy?
Your £50 party deposit is non-refundable.
We are unable to offer a refund for party guests who cannot attend unless 7 days notice is given.
We are unable to offer a refund for party guests who cannot attend unless 7 days notice is given.
Can I bring an external entertainer?
Yes, however we must have received a copy of their Risk Assesment and Public Liability Insurance 7 days before the party.
They will not be allowed to enter The Jungle if this has not been supplied in advance.
This is an important requirement, not only for the safety of your guests but our other customers as well.
Please ask them to email their Risk Assessment and Public Liability Insurance certificate to us at [email protected].
If your entertainer needs to visit us to look at the party room in order to prepare a risk assessment then please ask them to telephone 01925 659995 and speak to a Manager.
Before booking your entertainer, please speak to a member of staff so that we can co-ordinate what time the food will be served.
They will not be allowed to enter The Jungle if this has not been supplied in advance.
This is an important requirement, not only for the safety of your guests but our other customers as well.
Please ask them to email their Risk Assessment and Public Liability Insurance certificate to us at [email protected].
If your entertainer needs to visit us to look at the party room in order to prepare a risk assessment then please ask them to telephone 01925 659995 and speak to a Manager.
Before booking your entertainer, please speak to a member of staff so that we can co-ordinate what time the food will be served.
Do you have a Privacy policy?
Yes, read our Privacy Policy
The Jungle Gym Play & Party Ltd
